Support cost depends on transcript length and volume
Support AI workloads are usually repeated at high volume. A short ticket summary may be cheap per interaction, but thousands of monthly tickets can create meaningful spend.
Use a real support conversation as the sample input. Include any recurring instructions or required output format in system instruction tokens.
| Support workload | Input to estimate | Output to estimate |
|---|---|---|
| Chat summary | Full chat transcript | Issue, resolution, sentiment and next action |
| Ticket triage | Ticket text plus metadata | Category, priority and routing |
| Agent assist | Conversation history plus knowledge context | Suggested answer |